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PATIENT RESPONSIBILITIES

  • Please let us know as soon as possible if you change your address or telephone number.
  • When needing a home visit try to give the receptionist as much information about the problem as you can and please try to ring in before 10 a.m.
  • Treat all Practice staff with respect and courtesy at all times
  • Keep your appointments or let us know if you cannot attend
  • Only use the emergency service as an emergency
  • Respect our premises and facilities

 

Complaints Procedure

We recognise that at times problems may arise with the services we provide. Should you wish to make a complaint, please do the following:-

  • Please write to the Practice Manager, outlining your complaint, giving dates and names of persons involved
  • The Practice Manager will acknowledge your letter within 14 days of receipt. She will then further investigate the problem and write to you again within 21 days with an explanation and hopefully a resolution.
  • If your complaint involves a doctor, we will offer you the opportunity to discuss this with the GP concerned should you wish to do so.
  • If you prefer you may take your complaint directly to the PALS team (Patient Advice & Liaison Service) They can be contacted as follows:-
    Telephone 0300 1000 891
    Email patient.relations@esdwpct.nhs.uk or use the feedback form on this website.
    Fax 01273 485333
    We also have a textphone number (01273 485425) for anyone who has a textphone facility.
    Please note that the PALS team does not handle Freedom of Information requests.
    PALS website

 

The Practice has the right to remove patients from their list who abuse the staff whether verbally or physically. If necessary we will take legal action against offending persons. The surgery will also not tolerate racially directed abuse or remarks.

 

 

Suggestions

The Practice welcomes suggestions and ideas from our patients. If you would like to put one forward please put this in writing to the Practice Manager.

 

 

 

 

Contact Details


Churchwood Medical Practice,
Tilebarn Road,
St. Leonards-On-Sea,
East Sussex,
TN38 9QU

 

T: 01424 853888

F: 01424 850190